Privacy Policy
Last Updated: [Aug 26]
At [Business / School Name], accessible from [Website URL], we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you visit our website, submit an enquiry, request information, or interact with our services.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide Directly
When you submit an enquiry, contact form, admission enquiry, callback request, or other form, we may collect:
✔ Full Name
✔ Parent / Guardian Name, where applicable
✔ Child’s Name, where applicable
✔ Mobile Number
✔ Email Address
✔ City / Location
✔ Program or service you are interested in
✔ Preferred contact time, where provided
✔ Information included in your enquiry or message
✔ Any other information you voluntarily provide to us
Please do not submit sensitive or unnecessary personal information through our website unless it is specifically requested for a legitimate purpose.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
✔ IP address
✔ Browser type and version
✔ Device type
✔ Operating system
✔ Pages visited
✔ Date and time of your visit
✔ Referring website or source
✔ General website usage information
This information may be used to understand website performance, improve user experience, maintain website security, and analyse website traffic.
3. How We Use Your Information
We may use the information collected from you for purposes including:
✔ Responding to your enquiries and requests
✔ Providing information about our programs, services, packages, or offerings
✔ Contacting you regarding your enquiry
✔ Scheduling calls, visits, meetings, demos, counselling, or appointments where applicable
✔ Processing admission or registration-related enquiries
✔ Providing customer support
✔ Improving our website, services, programs, and user experience
✔ Sending relevant updates or communications where permitted
✔ Understanding website usage and improving our marketing activities
✔ Preventing fraud, misuse, unauthorised access, and security threats
✔ Complying with applicable legal and regulatory requirements
We will not use your personal information for purposes unrelated to the purpose for which it was collected unless permitted or required by applicable law.
4. Enquiry and Lead Information
If you submit your information through an enquiry or lead-generation form, we may use the information provided to contact you regarding the specific service, program, admission, package, or enquiry selected by you.
Depending on the communication method provided, we may contact you through:
✔ Phone call
✔ WhatsApp
✔ SMS
✔ Email
✔ Other communication methods that you have provided or authorised
You may request that we stop sending non-essential promotional communications at any time.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and measure the effectiveness of our marketing activities.
Cookies may help us:
✔ Keep the website functioning properly
✔ Understand visitor behaviour
✔ Improve website performance
✔ Remember certain preferences
✔ Measure advertising and marketing performance
Some third-party services used on our website may also place cookies or similar technologies on your device.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Analytics and Marketing Technologies
We may use third-party analytics, advertising, or marketing tools to understand how visitors interact with our website and to improve our campaigns and services.
These services may include, where applicable:
✔ Google Analytics
✔ Google Ads
✔ Meta / Facebook Pixel
✔ Meta advertising and conversion tools
✔ Website analytics tools
✔ CRM or lead-management systems
✔ WhatsApp or communication platforms
The actual services used on this website may vary depending on the website’s technical configuration.
Where third-party services process personal information, their own privacy policies and terms may also apply.
7. Sharing of Information
We do not sell your personal information to third parties.
We may share information with trusted service providers where reasonably necessary to operate our website, communicate with you, provide requested services, manage enquiries, process transactions, maintain security, or perform business operations.
Such service providers may include:
✔ Website hosting providers
✔ CRM and lead-management platforms
✔ Email service providers
✔ Communication and messaging platforms
✔ Analytics and advertising platforms
✔ Payment service providers, where applicable
✔ IT and technical service providers
✔ Professional advisors or authorities where legally required
We aim to share only the information reasonably necessary for the relevant purpose.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate business records, resolve disputes, comply with legal obligations, or protect our legitimate interests.
The actual retention period may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.
10. Your Choices and Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
✔ Request information about personal data being processed
✔ Request correction of inaccurate or incomplete information
✔ Request deletion of personal information where applicable
✔ Withdraw consent where processing is based on consent
✔ Request information about how your personal data is being used
✔ Raise a concern or complaint regarding the processing of your personal information
Where applicable, requests may be made using the contact details provided below.
We may need to verify your identity before processing certain requests.
11. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw your consent by contacting us through the details provided below.
Withdrawal of consent will not affect the lawfulness of processing that took place before the withdrawal.
In certain situations, we may continue to process information where permitted or required by applicable law or where another lawful basis applies.
12. Children’s Information
Our website may provide information relating to children, students, school programs, daycare, education, or other child-related services.
Where information relating to a child is collected, it should be provided by or with the involvement of the child’s parent, guardian, or another person legally authorised to provide such information.
We do not knowingly request children to independently submit personal information through the website without appropriate parental or guardian involvement where such involvement is required by applicable law.
13. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment gateways, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policies of those third parties before providing them with personal information.
14. Social Media
If you interact with us through social media platforms, your interaction may also be subject to the privacy policy and terms of that particular platform.
Information publicly shared by you on social media may be visible to others depending on your account settings and the platform’s policies.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically for the latest information.
16. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Address: Ahmedabad, India
Phone: 91 86534 91759
Email: info@mountdive
Website: mountdive.in
Privacy / Data Enquiry: [Privacy Email, if different]
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable requirements.
17. Consent
By using our website and voluntarily submitting your personal information through our forms or communication channels, you acknowledge that you have read this Privacy Policy.
Where consent is required, we will seek consent through an appropriate mechanism before processing personal information for the relevant purpose.
[Business / School Name] reserves the right to update this Privacy Policy when necessary to reflect changes in our practices or applicable requirements.
Last Updated: [Aug 26]
